TY - BOOK AU - Chase,Richard B. AU - Stewart,Douglas M. TI - Mistake-proofing: designing errors out T2 - Management master series SN - 1563270765 AV - HD38 .C43184 1995 U1 - 658.4 20 PY - 1995/// CY - Portland, Or. PB - Productivity Press KW - Management KW - Local KW - Errors N1 - Includes bibliographical references (p. 74-78) ER -