TY - BOOK AU - Melan,Eugene H. TI - Process management: a systems approach to total quality T2 - Management master series SN - 1563270749 AV - HD62.15 .M45 1995 U1 - 658.5/62 20 PY - 1995/// CY - Portland, Or. PB - Productivity Press KW - Total quality management KW - Process control KW - Local N1 - Includes bibliographical references ER -