Crosby, Philip B. <br/><br/>
Completeness (plenitud)  calidad total para el siglo XXI 
Philip B. Crosby ; traducción: Guadalupe Meza Staines. 
 - Mexico  McGraw-Hill  1993 
 - xix, 275 p. 
<br/><br/> Includes index.  Translation of: Completeness quality for the 21st century. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management