@book{149893,
	author = {Kasavana, Michael L. and Brooks, Richard M.},
	title = {Front office procedures},
	publisher = {Educational Institute of the American Hotel & Motel Association},
	year = {c1995.},
	address = {East Lansing, Mich.},
	edition = {4th ed.},
	note = {Rev. ed. of: Managing front office operations. 3rd ed. c1994.}
}