00848nam a2200229Ia 4500001000700000003000500007005001700012008004100029010002000070020002200090050002400112082001700136100003200153245013600185260006000321300002200381504005400403650002900457650006900486700002700555700003600582197004BIBL20160527192728.0890831s1990    nyua     b    00110 eng    a 89023592 //r95  a0029357012c24.9500aHF5415.5b.Z45 199000a658.8/1222010aZeithaml, Valarie A.2Local10aDelivering quality servicebbalancing customer perceptions and expectationscValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.0 aNew YorkbFree PressaLondonbCollier Macmillancc1990.  axii, 226 p.bill.  aIncludes bibliographical references (p. 207-218). 0aCustomer services2Local 0aService industriesxQuality controlxMathematical models.2Local10aParasuraman, A.2Local10aBerry, Leonard L.d1942-2Local