Zeithaml, Valarie A. <br/><br/>
Delivering quality service  balancing customer perceptions and expectations 
Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. 
 - New York  London  Free Press  Collier Macmillan  c1990. 
 - xii, 226 p.  ill. 
<br/><br/>Includes bibliographical references (p. 207-218). 
<br/><br/><label>ISBN: </label>0029357012  24.95 
<br/><br/><label>LCCN: </label>89023592 //r95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Service industries--Quality control--Mathematical models.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .Z45 1990 
<br/><br/><label>Dewey Class. No.: </label>658.8/12