TY  - BOOK
AU  - Bowen,David Earl
AU  - Chase,Richard B.
AU  - Cummings,Thomas G.
TI  - Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing
T2  - The Jossey Bass management series
SN  - 1555422225
AV  - HD9980.5 .B68 1990
U1  - 658 20
PY  - 1990///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Service industries
KW  - Management
KW  - Local
N1  - Includes bibliographical references and indexes
ER  -