00850nam a2200229Ia 4500001000700000003000500007005001700012008004100029010001500070020001500085050002400100082001200124100003000136245018900166260003800355300002500393490004500418504005300463650004300516700003000559700003100589197003BIBL20160527192727.0900118s1990    caua     b    00110 eng    a 90004047   a155542222500aHD9980.5b.B68 199000a65822010aBowen, David Earl.2Local10aService management effectivenessbbalancing strategy, organization and human resources, operations, and marketingcDavid E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates.0 aSan FranciscobJossey-Bassc1990.  axxviii, 414 p.bill. 4aThe Jossey Bass management series2Local  aIncludes bibliographical references and indexes. 0aService industriesxManagement.2Local10aChase, Richard B.,2Local10aCummings, Thomas G.2Local