TY  - BOOK
AU  - Guaspari,John
TI  - The customer connection: quality for the rest of us
SN  - 0814458378
AV  - HD38 .G765 1988
U1  - 658.5/62 19
PY  - 1988///
CY  - New York, NY
PB  - AMACOM
KW  - Quality of products
KW  - Miscellanea
KW  - Local
ER  -