Guaspari, John. <br/><br/>
The customer connection  quality for the rest of us 
John Guaspari. 
 - New York, NY  AMACOM  c1988. 
 - xv, 223 p.  ill.  24 cm. 
<br/><br/><label>ISBN: </label>0814458378 
<br/><br/><label>LCCN: </label>88047695  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality of products--Miscellanea.
<br/><br/><label>LC Class. No.: </label>HD38  / .G765 1988 
<br/><br/><label>Dewey Class. No.: </label>658.5/62