01014nam a2200289Ia 4500 194728 BIBL 20160527192335.0 930128s1993 caua b 001 0 eng 93006842 1555424155 DLC DLC DLC BUCG HF5415.5 .D47 1993 658.8/12 20 658.8 D441m Desatnick, Robert L. Local 85981 Managing to keep the customer how to achieve and maintain superior customer service throughout the organization. Rev. ed. Robert L. Desatnick, Denis H. Detzel. San Francisco Jossey-Bass Publishers c1993. xxi, 289 p. ill. 24 cm. The Jossey Bass management series Local 178684 Includes bibliographical references (p. 277-281) and index. Customer service Local 83492 Customer relations Local 83490 Detzel, Denis H. 1945- Local 86133 147387 147387 0 0 lc 0 HF_5415_500000000000000__D47_1993 0 mbl 173229 12 12 20 2016-05-27 Interbooks 26.95 285521 0 HF5415.5 .D47 1993 50000002042140 2016-05-27 00:00:00 r:194728 z:NCC:D 6