00897nam a2200253Ia 4500001000700000003000500007005001700012008004100029010001500070020001500085040001800100050002400118082001700142100003200159245011800191250005200309260005000361300003000411490004500441504006400486650002800550650003000578700003500608194728BIBL20160527192335.0930128s1993    caua     b    001 0 eng    a 93006842   a1555424155  aDLCcDLCdDLC00aHF5415.5b.D47 199300a658.8/122201 aDesatnick, Robert L.2Local10aManaging to keep the customerbhow to achieve and maintain superior customer service throughout the organization.  aRev. ed.bRobert L. Desatnick, Denis H. Detzel.  aSan FranciscobJossey-Bass Publisherscc1993.  axxi, 289 p.bill.c24 cm. 4aThe Jossey Bass management series2Local  aIncludes bibliographical references (p. 277-281) and index. 0aCustomer service2Local 0aCustomer relations2Local10aDetzel, Denis H.d1945-2Local