Desatnick, Robert L. <br/><br/>
Managing to keep the customer  how to achieve and maintain superior customer service throughout the organization. 

 - Rev. ed.  Robert L. Desatnick, Denis H. Detzel. 
 - San Francisco  Jossey-Bass Publishers  c1993. 
 - xxi, 289 p.  ill.  24 cm. 
 - The Jossey Bass management series .
<br/><br/>Includes bibliographical references (p. 277-281) and index. 
<br/><br/><label>ISBN: </label>1555424155 
<br/><br/><label>LCCN: </label>93006842  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D47 1993 
<br/><br/><label>Dewey Class. No.: </label>658.8/12