@book{144015,
	author = {Rosenbluth, Hal F. and Peters, Diane McFerrin.},
	title = {El cliente no es lo primero},
	publisher = {Editorial Atlántida},
	year = {c1992.},
	series = {Colección Revista Negocios},
	address = {Buenos Aires},
	note = {Translation of : The customer comes second.}
}