TY  - BOOK
AU  - Band,William A.
TI  - Touchstones: ten new ideas revolutionizing business
SN  - 0471310964
AV  - HD70.U5 B34 1994
U1  - 658.4 20
PY  - 1994///
CY  - New York
PB  - J. Wiley
KW  - Management
KW  - United States
KW  - Local
KW  - Customer service
KW  - Quality of products
N1  - Includes index
ER  -