00802nam a2200265Ia 4500 188997 BIBL 20160527191404.0 940408s1994 nyu 001 0 eng 94012182 0471310964 n-us--- UCGG HD70.U5 B34 1994 658.4 20 658.4 B214 Band, William A. Local 57413 Touchstones ten new ideas revolutionizing business William Band. New York J. Wiley c1994. 306 p. Includes index. Management United States. Local 130118 Customer service United States Management. Local 83492 Quality of products United States Management. Local 155850 143779 143779 0 0 0 658_400000000000000_B214T 0 evl 143568 10 10 1 2016-05-27 278185 0 658.4 B214t 80000001751539 2016-05-27 00:00:00 r:188997 z:NCC:D 6