TY  - BOOK
AU  - Arthur,Lowell Jay
TI  - Improving software quality: an insider's guide to TQM
T2  - Wiley series in software engineering practice
SN  - 0471578045
AV  - QA76.76.Q35 A78 1993
U1  - 005.1/068/5 20
PY  - 1993///
CY  - New York
PB  - J. Wiley
KW  - Computer software
KW  - Quality control
KW  - LEMB
KW  - Total quality management
N1  - Includes bibliographical references (p. 272) and index
ER  -