TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management: text, cases, and readings
SN  - 1884015085 (acid-free paper)
AV  - HD62.15 .R67 1995
U1  - 658.5/62 20
PY  - 1995///
CY  - Delray Beach, FL
PB  - St. Lucie Press
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -