Ross, Joel E., <br/><br/>
Total quality management  text, cases, and readings 
by Joel E. Ross. 
 - 2nd ed. 
 - Delray Beach, FL  St. Lucie Press  c1995. 
 - p. cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1884015085 (acid-free paper)  39.95 
<br/><br/><label>LCCN: </label>94009068  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .R67 1995 
<br/><br/><label>Dewey Class. No.: </label>658.5/62