Command performance the art of delivering quality service Harvard business review text bibliography mau Boston, MA Harvard Business School Press c1994 1994 monographic eng
print
xx, 260 p. ill. 24 cm. with a preface by John E. Martin. Articles originally published in the Harvard business review since 1982. Includes bibliographical references and index. Customer service Customer relations Quality control HF5415.5 .C625 1994 658.8/12 0875845622 (acid-free paper) 94016423 940415 20210506062839.0 187941