00969nam a2200265Ia 4500 187941 BIBL 20210506062839.0 940415s1994 maua b 001 0 eng 94016423 0875845622 (acid-free paper) 29.95 (OCoLC)30398429 HF5415.5 .C625 1994 658.8/12 20 Command performance the art of delivering quality service with a preface by John E. Martin. Boston, MA Harvard Business School Press c1994. xx, 260 p. ill. 24 cm. The Harvard business review book series Local 178581 Articles originally published in the Harvard business review since 1982. Includes bibliographical references and index. Customer service Local 83492 Customer relations Local 83490 Quality control 155846 Harvard business review. 143135 143135 0 0 0 658_812000000000000_C734 0 evl 137958 10 10 1 2016-05-27 276562 0 658.812 C734 80000001766198 2016-05-27 00:00:00 r:187941 z:NCC:D 6