Command performance  the art of delivering quality service 
with a preface by John E. Martin. 
 - Boston, MA  Harvard Business School Press  c1994. 
 - xx, 260 p.  ill.  24 cm. 
 - The Harvard business review book series .
<br/><br/> Articles originally published in the Harvard business review since 1982. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0875845622 (acid-free paper)  29.95 
<br/><br/><label>LCCN: </label>94016423  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Customer relations<br/>Quality control
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .C625 1994 
<br/><br/><label>Dewey Class. No.: </label>658.8/12