Hansen, Gregory A. Automating business process re-engineering breaking the TQM barrier Gregory A. Hansen. - Englewood Cliffs, N.J. PTR Prentice Hall c1994. - x, 245 p. ill. 24 cm. 1 computer disk (3 1/2 in.) System requirements for computer disk: Macintosh. Includes bibliographical references and index. ISBN: 0130791792 LCCN: 93031030 Subjects--Topical Terms: Organizational change--Computer simulation.Industrial management--Computer simulation.Quality control--Computer simulation.Organizational effectiveness--Computer simulation. LC Class. No.: HD58.8 / .H3633 1994 Dewey Class. No.: 658.5/62