TY  - BOOK
AU  - Hörnell,Erik
AU  - Hjelm,Per
TI  - Achieving service productivity: lessons from the best in the world
SN  - 0273603868
PY  - 1994///
CY  - London
PB  - Financial Times/Pitman Pub.
KW  - Industrial productivity
KW  - Local
KW  - Sweden
N1  - Includes bibliographical references (p. 279-280) and index
ER  -