Achieving service productivity  lessons from the best in the world 
edited by Erik Hörnell & Per Hjelm. 
 - London  Financial Times/Pitman Pub.  1994. 
 - ix, 292 p.  ill.  24 cm. 
<br/><br/>Includes bibliographical references (p. 279-280) and index. 
<br/><br/><label>ISBN: </label>0273603868 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial productivity<br/>Industrial productivity--Sweden.