TY  - BOOK
AU  - Shaw,John C.
TI  - The quality-productivity connection in service-sector management
SN  - 0442275420
AV  - HD31 .S434 1978
U1  - 658.4 
PY  - 1978///
CY  - New York
PB  - Van Nostrand Reinhold
KW  - Management
KW  - Local
N1  - Includes index
ER  -