Shaw, John C. <br/><br/>
The quality-productivity connection in service-sector management 
by John C. Shaw. 
 - New York  Van Nostrand Reinhold  c1978. 
 - xiii, 143 p.  ill. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0442275420 
<br/><br/><label>LCCN: </label>78015756 //r89 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>LC Class. No.: </label>HD31  / .S434 1978 
<br/><br/><label>Dewey Class. No.: </label>658.4