@book{140617,
	author = {Capp, Glenn Richard. and Capp, Carol C.},
	title = {Basic oral communication},
	publisher = {Prentice-Hall},
	year = {c1990.},
	address = {Englewood Cliffs, N.J.},
	edition = {5th ed.},
	note = {Previously published under the title: How to communicate orally.}
}