Ross, Joel E., <br/><br/>
Total quality management  text, cases, and readings 
by Joel E. Ross. 
 - 2nd. ed 
 - Delray Beach, FL  St. Lucie Press  c1995. 
 - vi, 325 p.  ill.  23 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0963403001 (soft : acid free)  39.95 
<br/><br/><label>LCCN: </label>92061645  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality management<br/>Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .R67 
<br/><br/><label>Dewey Class. No.: </label>658.5/62