TY  - BOOK
AU  - Sasser,W.Earl
AU  - Olsen,Richard Paul
AU  - Wyckoff,D.Daryl
ED  - Harvard University.
TI  - Management of service operations: text, cases, and readings
SN  - 0205061044
AV  - HD9981.5 .S27 1978
U1  - 658/.91 
PY  - 1978///
CY  - Boston
PB  - Allyn and Bacon
KW  - Service industries
KW  - United States
KW  - Management
KW  - Case studies
KW  - Local
N1  - Includes bibliographical references and index
ER  -