text, cases, and readings Sasser, W. Earl. creator Olsen, Richard Paul joint author. Wyckoff, D. Daryl joint author. Harvard University Graduate School of Business Administration. text bibliography mau Boston Allyn and Bacon c1978 1978 monographic eng

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xv, 734 p. ill. W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff. Includes bibliographical references and index. Service industries United States Management Case studies HD9981.5 .S27 1978 658/.91 0205061044 78007137 780424 20160527190221.0 182564