00976nam a2200265Ia 4500 182564 BIBL 20160527190221.0 780424s1978 maua b 00110 eng 78007137 0205061044 BUCG HD9981.5 .S27 1978 658/.91 658.91 S252m Sasser, W. Earl. Local 165474 Management of service operations text, cases, and readings W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff. Boston Allyn and Bacon c1978. xv, 734 p. ill. Includes bibliographical references and index. Service industries United States Management Case studies. Local 168847 Olsen, Richard Paul joint author. Local 144948 Wyckoff, D. Daryl joint author. Local 191014 Harvard University. Graduate School of Business Administration. Local 108701 139925 139925 0 0 lc 0 HD_9981_500000000000000__S27_1978 0 mbl 108714 12 12 20 2016-05-27 Midwest 18.95 269593 0 HD9981.5 .S27 1978 50000002040292 2016-05-27 00:00:00 r:182564 z:NCC:D 6