Sasser, W. Earl. <br/><br/>
Management of service operations  text, cases, and readings 
W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff. 
 - Boston  Allyn and Bacon  c1978. 
 - xv, 734 p.  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0205061044 
<br/><br/><label>LCCN: </label>78007137  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management--Case studies.--United States
<br/><br/><label>LC Class. No.: </label>HD9981.5  / .S27 1978 
<br/><br/><label>Dewey Class. No.: </label>658/.91