TY - BOOK AU - Crissy,William Joseph Eliot AU - Cunningham,Isabella C.M. AU - Cunningham,William Hughes TI - Effective selling: a short course for professionals T2 - Wiley professional development programs SN - 0471019240 AV - HF5438.25 .C74 1977 U1 - 658.85 PY - 1977///] CY - New York PB - Wiley KW - Selling KW - Local N1 - Title from case; 1. Closing confidently, professionally, and ethically. -- 2. The marketing concept and models of buyer behavior. -- 3. Approaches to the buying-selling process. -- 4. Communicating to sell. -- 5. Tactics for overcoming sales resistance. -- 6. Planning for successful selling. -- 7. Presenting features and benefits ER -