TY  - BOOK
AU  - Czepiel,John A.
AU  - Surprenant,Carol F.
AU  - Solomon,Michael R.
TI  - The Service encounter: managing employee/customer interaction in service businesses
T2  - The Advances in retailing series
SN  - 0669082732 (alk. paper)
AV  - HD9980.5 .S425 1986
U1  - 658.8/12 19
PY  - 1986///
CY  - Lexington, Mass.
PB  - Lexington Books
KW  - Service industries
KW  - Local
KW  - Customer relations
KW  - Retail trade
N1  - Includes bibliographies and index
ER  -