01031nam a2200289Ia 4500 182534 BIBL 20160527190217.0 840807s1986 maua b 00100 eng 83049532 //r90 0669082732 (alk. paper) BUCG HD9980.5 .S425 1986 658.8/12 19 658.812 S511 The Service encounter managing employee/customer interaction in service businesses edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant. Lexington, Mass. Lexington Books c1986. x, 338 p. ill. The Advances in retailing series Local 178267 Includes bibliographies and index. Service industries Local 168847 Customer relations Local 83490 Retail trade Local 158812 Czepiel, John A. Local 83572 Surprenant, Carol F. Local 176063 Solomon, Michael R. Local 172388 139895 139895 0 0 lc 0 HD_9980_500000000000000__S425_1986 0 mbl 108531 12 12 20 2016-05-27 Midwest 33.00 269562 0 HD9980.5 .S425 1986 50000002038486 2016-05-27 00:00:00 r:182534 z:NCC:D 6