The Service encounter  managing employee/customer interaction in service businesses 
edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant. 
 - Lexington, Mass.  Lexington Books  c1986. 
 - x, 338 p.  ill. 
 - The Advances in retailing series .
<br/><br/>Includes bibliographies and index. 
<br/><br/><label>ISBN: </label>0669082732 (alk. paper) 
<br/><br/><label>LCCN: </label>83049532 //r90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries<br/>Customer relations<br/>Retail trade
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .S425 1986 
<br/><br/><label>Dewey Class. No.: </label>658.8/12