TY - BOOK AU - Jackson,Barbara B. TI - Winning and keeping industrial customers: the dynamics of customer relationships SN - 0669093416 (alk. paper) AV - HF5415 .J28 1985 U1 - 658.8/12 19 PY - 1985/// CY - Lexington, Mass. PB - Lexington Books KW - Industrial marketing KW - Local KW - Customer relations N1 - Includes index; Bibliography: p. [185]-191 ER -