TY - BOOK AU - Christopher,Martin AU - Schary,Philip B. AU - TI - Customer service and distribution strategy SN - 0470268905 AV - HF5415.5 .C48 1979 U1 - 658.8/12 PY - 1979/// CY - New York PB - Wiley KW - Customer service KW - Local N1 - "A Halsted Press book."; Includes bibliographies and index ER -