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  <titleInfo>
    <title>Customer service and distribution strategy</title>
  </titleInfo>
  <name type="personal">
    <namePart>Christopher, Martin.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Schary, Philip B.</namePart>
    <role>
      <roleTerm type="text">joint author.</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Skjott-Larsen, Tage</namePart>
    <role>
      <roleTerm type="text">joint author.</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">nyu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">New York</placeTerm>
    </place>
    <publisher>Wiley</publisher>
    <dateIssued>1979</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>viii, 191 p. ill.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Martin Christopher, Philip Schary, Tage Skjott-Larsen.</note>
  <note>"A Halsted Press book."</note>
  <note>Includes bibliographies and index.</note>
  <subject authority="lcsh">
    <topic>Customer service</topic>
  </subject>
  <classification authority="lcc">HF5415.5 .C48 1979</classification>
  <classification authority="ddc">658.8/12</classification>
  <identifier type="isbn">0470268905</identifier>
  <identifier type="lccn">79024121</identifier>
  <recordInfo>
    <recordCreationDate encoding="marc">791025</recordCreationDate>
    <recordChangeDate encoding="iso8601">20160527190216.0</recordChangeDate>
    <recordIdentifier source="BIBL">182530</recordIdentifier>
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