Schonberger, Richard. Operations management serving the customer Richard J. Schonberger, Edward M. Knod, Jr. - 3rd ed. - Plano, Tex. Business Publications 1988. - xv, 922 p. ill. Includes bibliographies and index. ISBN: 0256058342 LCCN: 87072396 Subjects--Topical Terms: Production management LC Class. No.: TS155 / .S3246 1988 Dewey Class. No.: 658.5