TY  - BOOK
AU  - Best,Arthur
TI  - When consumers complain
SN  - 0231051247
AV  - HC110.C63 B47 1981
U1  - 381/.34/0973 19
PY  - 1981///
CY  - New York
PB  - Columbia University Press
KW  - Consumer protection
KW  - United States
KW  - Local
N1  - Includes bibliographical references and index
ER  -