Townsend, Patrick L. Quality in action 93 lessons in leadership, participation, and measurement Patrick L. Townsend, Joan E. Gebhardt. - New York, N.Y. J. Wiley c1992. - xxi, 262 p. ill. 24 cm. Includes bibliographical references and index. ISBN: 0471552062 (alk. paper) 24.95 LCCN: 91025776 Nat. Bib. No.: GB93-31258 Subjects--Topical Terms: Total quality managementIndustrial management Subjects--Index Terms: Quality control LC Class. No.: HD62.15 / .T69 1992 Dewey Class. No.: 658.5/62