TY  - BOOK
AU  - George,Stephen
AU  - Weimerskirch,Arnold
TI  - Total quality management: strategies and techniques proven at today's most successful companies
SN  - 0471595381
U1  - 658.562 20
PY  - 1994///
CY  - New York, Chichester
PB  - Wiley
KW  - Total quality management
KW  - United States
KW  - Case studies
KW  - Malcolm Baldrige National Quality Award
KW  - Local
KW  - Quality control
N1  - Includes index
ER  -