00776nam a2200241Ia 4500001000700000003000500007005001700012008004100029010001500070020004200085020001500127040001800142050002300160082001400183100003300197245009900230250003900329260003200368300002300400504005100423650003300474700002700507159164BIBL20160527183119.0900724s1991    ilua     b    00110 eng    a 90044669   a0256098816 (International ed. : pbk.)  a0256082405  aDLCcDLCdDLC00aTS155b.S3244 199100a658.522010aSchonberger, Richard.2Local00aOperations managementbimproving customer servicecRichard J. Schonberger, Edward M. Knod, Jr.  a4th ed., International student ed.0 aHomewood, ILbIrwincc1991.  axvii, 926 p.bill.  aIncludes bibliographical references and index. 0aProduction management2Local10aKnod, Edward M.2Local