Schonberger, Richard. <br/><br/>
Operations management  improving customer service 
Richard J. Schonberger, Edward M. Knod, Jr. 
 - 4th ed., International student ed. 
 - Homewood, IL  Irwin  c1991. 
 - xvii, 926 p.  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0256098816 (International ed. : pbk.) 0256082405 
<br/><br/><label>LCCN: </label>90044669  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management
<br/><br/><label>LC Class. No.: </label>TS155  / .S3244 1991 
<br/><br/><label>Dewey Class. No.: </label>658.5