el mensaje que sus clientes le transmiten a usted Goldzimer, Linda Silverman. creator Beckmann, Gregory L. text ck Bogotá Editorial Norma c1990 1990 1989 monographic spa eng

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xiv, 253 p. Linda Silverman Goldzimer with Gregory L. Beckmann ; translated by Adriana de Hassan. Translation of: I'm first: your customer's message to you. Includes index. Customer service Competition Success in business HF5415.5 .G6618 1990 658.8/12 9580410275 92000668 PR-PUCPR 920623 20170314114744.0 135110