@book{113912,
	author = {Gitlow, Howard S. and Gitlow, Shelly J.},
	title = {Cómo mejorar la calidad y la productividad con el método Demming /},
	publisher = {Editorial Norma,},
	year = {c1989.},
	series = {Desarrollo Gerencial},
	address = {Bogotá :},
	note = {Translation of: The Deming guide to quality and competitive position.}
}