TY  - BOOK
AU  - Davidow,William H.
AU  - Uttal,Bro
TI  - El servicio integral a los clientes
T2  - Gestion e Innovación
SN  - 8401361230
AV  - HF5415.5 .D3818 1990
U1  - 658.8/12 20
PY  - 1990///
CY  - Barcelona
PB  - Plaza & Janes Editores
KW  - Customer service
KW  - Local
N1  - Translation of: Total customer service; Includes index
ER  -