00960nam a2200301Ia 4500 134536 BIBL 20160527192714.0 920612m19901989sp b 000110 spa buc92000521 8401361230 DLC DLC DLC spa eng BUCG 658.812 D251t E v c HF5415.5 .D3818 1990 658.8/12 20 658.812 D251t E Davidow, William H. Local 84198 El servicio integral a los clientes William H. Davidow and Bro Uttal ; translated by Maria Elena Aparicio Aldazabal. Barcelona Plaza & Janes Editores c1990. 274 p. Gestion e Innovación Local 102248 Translation of: Total customer service. Includes index. sept/91 34.50 Customer service Local 83492 Uttal, Bro. Local 183641 113535 113535 0 0 lc 0 HF_5415_500000000000000__D3818_1990 0 mbl 184676 12 12 20 2016-05-27 Donado 204171 0 HF5415.5 .D3818 1990 50000002038437 2016-05-27 00:00:00 r:134536 z:NCC:D 6